Sorry trying some wit!!

Key
S = Seminar
F = Fantastically
Kevin

Kind Regards
Paul Kempthorne.

In America, there is a website called FordSix.Com. It started with a couple of military ‘cranks’ who liked old in-line six cylinder engines back in 1993 using the early internet. It then progressed to another companies website. When that folded in 2000, suddenly, a lot of people wanted to frequent a chat room on Ford six cars. Well, that social side has started a semi international business making alloy cylinder heads for an ancient six cylinder engines initially minted for 1960 and 70’s Falcons.

What’s funny is all the heads are made in Australia, exported to Arizona, and bolted up to US Mustangs and Falcon’s. I was one of only two Kiwi moderators for FordSix for six years, and its very cool how a social group can create a viable business by just hanging out together, kicking dirt.

Stephen, it’s been 12 hours since the end of your course in Dunedin, and you made 22 of us think about that statement this morning! Now, I’m certain it’s because there is just a yes or no answer, and that it’s an inducer to polarise the polite to say something like “Yeah mate, but I’m looking for blankity blank for moi mudder”.

There are a bunch of funny nothing sayings and platitudes, my favourite to hate is ‘You all good there with that mate?” (A forecourt attendant favourite self affirmation). It’s then a braver person who says “No, the Ultimate bowser spat back and I want you to clean my marinaded classes, dry-clean my suit, and put the last 10 bucks in my tank..And some free vouchers for the trouble”

Inside the New Zealand psyche at the selling level, there is a need to find initial approval. In my opinion, its unlike most Europeans, Africans, Asians. In New Zealand, a few hundred years of this current order hasn’t taught us to like a good initial verbal fisticuff which then retreats to a dynamic friendly interchange. My Dutch friend loves to drive a hard barging, my Algerian mate loves to haggle 20 dollars off, my Taiwanese workmate ensures he has the counter staff working there tushes off for his money with rapid-fire questions before closing the deal. My best Maori friend however, says it’s going to be murder doing his OE because he’s grown up with aroha, and he’s can’t stomach telling someone to go jump if they are being pushy.

Within it all, there’s something telling in our nationhood, showing our origins.

But my favourite is this. My mate Alan overheard the counter guy at a wreckers ask the customer “Would you like that now while your here?”

“No”, says the customer, “I’d like it later while I’m away”.

So much for personal interaction in the sale process.

Cant argue with your point and I will create some action. Thanks for the feedback. Will be a pleasure to deliver in due course!!
Stephen

It has been just over a week now since your very informative presentation in Greymouth and I have to say I have begun to put into practice some of the things which you refreshed me on so I guess it was just the kick in the pants I needed. So on that front well done and thank you.

However I guess the whole point of the presentation from your point of view was to increase awareness of the National Bank and what it can do for its customers.
I have to say I find it incredible that by way of the questionaire which you gave us to fill out at the end of the presentation I handed you an open invitation for someone from the bank to call/contact me in regard to how the National bank can better fill my needs as a customer as I have not got nor am I getting the service I would expect from my current bank. However it would seem that the National Bank staff or whoever is responsible could benefit from participating in one of your presentations as to date I have heard nothing from any National Bank Representitive.

I have to wonder in my line of business what would happen if a client rang and said they wanted to put an offer on a house and I waited a week before I got back to them…..

As I have said I enjoyed your presentation and got a lot from it however I think there is a lesson in all this to be learned

In closing I look forward to the wine. Regards

Thanks to you and to National Bank for organizing worshops for entrepreneurs like us. Cheers!