Thank you for firstly listening to me and taking the hint to visit my site and then my blog. To those who hve left comments. It is appreciated as you generally all say nice things.
I hope to get more active so watch this space.
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Todays thought. What do shop assistants say “Are you right there?’ What does it mean?
Your thoughts.
#1 by Judith Cole at December 2nd, 2009
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Stephen, we would just like to say “Thank you ” for last nights event. It was informative and fun, held at a great venue and a pleasant evening overall with a great opportunity to meet new people. So thank you to National Bank, Grant Dickson and yourself for the opportunity. PS: bought some of that great wine as well.
Kind regards
Judith Cole
#2 by Mark Lee at December 2nd, 2009
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Attended your presentation on effective marketing this morning and am taking up the challenge to respond. I very much enjoyed your presentation and thought your delivery was very good - thanks!
Was a bit confused about the “farmall” thing! Understand it’s your passion but have trouble reconciling the link to your blog!
#3 by Dan Williams at December 17th, 2009
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Hi Stephen, after attending your seminar on Proactivity at National Bank, Paraparaumu on 16 December I wanted to be one of the 20% who actually check out your website and blog. I occasionally read a blog or two but dont usually leave comments so your challenge has been accepted!
Regarding your thoughts on store clerks who just ask “ya right?” I think they are just doing the bare minimum because they have to and it certainly turns me off from buying anything. Shop assistants - try taking an interest and actually ask if customers are looking for something in particular. Even if you don’t have it you can provide alternatives, or suggest another place that might have it - better than not even caring and your boss (and customers) will be impressed.
#4 by Pawel Ryde at January 17th, 2010
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Hi Stephen
Just to let you know that I finally checked out your website after the NBNZ course in Dec. The end of a very slow day but at least work in the morning. Cheers P
#5 by Reina Arias at April 15th, 2010
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Stephen,
Greetings! Thank you for the very interesting workshop on Networking you gave us yesterday.
What I liked best about it was the 5-minute one-on-one conversation you gave us so, we could practice everything we learned from you as we began connecting with other people in various business industries.
Regards,
Reina Arias
Meditour NZ
#6 by Reina Arias at April 15th, 2010
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Stephen,
Thanks to you and to National Bank for organizing worshops for entrepreneurs like us. Cheers!
#7 by Kevin O'Donnell at April 29th, 2010
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Stephen
It has been just over a week now since your very informative presentation in Greymouth and I have to say I have begun to put into practice some of the things which you refreshed me on so I guess it was just the kick in the pants I needed. So on that front well done and thank you.
However I guess the whole point of the presentation from your point of view was to increase awareness of the National Bank and what it can do for its customers.
I have to say I find it incredible that by way of the questionaire which you gave us to fill out at the end of the presentation I handed you an open invitation for someone from the bank to call/contact me in regard to how the National bank can better fill my needs as a customer as I have not got nor am I getting the service I would expect from my current bank. However it would seem that the National Bank staff or whoever is responsible could benefit from participating in one of your presentations as to date I have heard nothing from any National Bank Representitive.
I have to wonder in my line of business what would happen if a client rang and said they wanted to put an offer on a house and I waited a week before I got back to them…..
As I have said I enjoyed your presentation and got a lot from it however I think there is a lesson in all this to be learned
In closing I look forward to the wine. Regards
#8 by Stephen at April 29th, 2010
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Hi Kevin
Cant argue with your point and I will create some action. Thanks for the feedback. Will be a pleasure to deliver in due course!!
Stephen
#9 by Dean Stevenson at April 30th, 2010
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Why do shop assistants say “Are you right there?’
Stephen, it’s been 12 hours since the end of your course in Dunedin, and you made 22 of us think about that statement this morning! Now, I’m certain it’s because there is just a yes or no answer, and that it’s an inducer to polarise the polite to say something like “Yeah mate, but I’m looking for blankity blank for moi mudder”.
There are a bunch of funny nothing sayings and platitudes, my favourite to hate is ‘You all good there with that mate?” (A forecourt attendant favourite self affirmation). It’s then a braver person who says “No, the Ultimate bowser spat back and I want you to clean my marinaded classes, dry-clean my suit, and put the last 10 bucks in my tank..And some free vouchers for the trouble”
Inside the New Zealand psyche at the selling level, there is a need to find initial approval. In my opinion, its unlike most Europeans, Africans, Asians. In New Zealand, a few hundred years of this current order hasn’t taught us to like a good initial verbal fisticuff which then retreats to a dynamic friendly interchange. My Dutch friend loves to drive a hard barging, my Algerian mate loves to haggle 20 dollars off, my Taiwanese workmate ensures he has the counter staff working there tushes off for his money with rapid-fire questions before closing the deal. My best Maori friend however, says it’s going to be murder doing his OE because he’s grown up with aroha, and he’s can’t stomach telling someone to go jump if they are being pushy.
Within it all, there’s something telling in our nationhood, showing our origins.
But my favourite is this. My mate Alan overheard the counter guy at a wreckers ask the customer “Would you like that now while your here?”
“No”, says the customer, “I’d like it later while I’m away”.
So much for personal interaction in the sale process.